Cape Argus Pick n Pay cycle tour 2018

 

Dear MANGO-CYCLISTS

 

Trust Mango to get your bike to the Cape Town Cycle Tour in one piece.

Here are just some of the awesome reasons why you and your bike should be flying with us:
•    Secure premises for storage of your bike 
•    Convenient drop off and pick up of your bike 
•    Your bike doesn’t form part of your checked baggage 
•    We guarantee that your bike will be at the collection point within four (4) days of drop-off 
•    Access to online bike tracking capabilities via the BidAir Cargo website
•    Safe transport of your bike 
•    Ease of payment with either debit or credit cards 

THE OFFICIAL CAPE TOWN CYCLE TOUR PROCEDURES FOR MANGO:

Please note that the efficient and safe carriage of your bike to and from Cape Town is of prime importance to us and that every endeavour will be made to ensure that your bike receives the appropriate care and handling during its airborne journey/s. 

At the time of booking your flight, inform the Call Centre agent that you wish to take your bike to Cape Town. Remember that you can call our Call Centre between 07:00 and 21:00 daily to add your bike to your flight booking and pay for your bike by dialling 086 100 1234 from anywhere in South Africa.  

We will fly your bike at a cost of R300.00 one way to Cape Town and R300.00 back (tandem bikes at a cost of R350.00 one way to Cape Town and R350.00 back) when paid through our Call Centre, or on www.flymango.com.  When paid at the Airport Guest Service desks, the cost will be R385.00 one way to Cape Town and R385.00 back (tandem bikes at a cost of R400.00 one way). This charge is over and above your airfare.

Please note that no payments will be accepted for your bike at the various Airport Argus drop-off points instead payment for transporting of bikes are to be done at the various Airport Guest Services desks, www.flymango.com or by dialling 086 100 1234 from anywhere in South Africa.  

Note that SAA Codeshare guests 
1.    Payment must be made in advance prior to your arrival at the drop off point.
2.    Payment can be made at various Pick & Pay branches, a receipt will be issued which must be kept as proof of payment. 
3.    Payments can also be made through our call centre by dialling 086 100 1234.
Your booking confirmation, together with your ID and Bike receipt should be with you when registering your BIKE at the Argus drop off point.


YOUR BIKE ON OUR AIRCRAFT

Here are some tips to ensure your bike touches down as safely as it took off:
    Bikes must be securely packed and placed in a bike bag or box. Special boxes or bags are obtainable from most bike outlets. Please make use of this type of packaging as it prevents your bike from possible damage. Kindly ensure that the box or bag is clearly marked with your name, contact details, flight number and Mango booking reference number.  Bubble or plastic wrapping will not be accepted as a single form of packaging.

    Turn handlebars parallel with the frame, remove pedals or turn inward, deflate tyres and put the seat down.

    Remove and transport all electronic equipment separately.

    Please note that CO2 canisters (compressed air cartridges) are considered ‘Dangerous Goods’.  Thus only 2 canisters per person are allowed as hand luggage on the plane.  No CO2 canisters will be allowed in checked- in luggage. The current Terms and Conditions pertaining to the refusal and limitation of carriage shall apply.

    All bikes will be subject to a security check. We suggest you ensure that you have keys to unlock all bags and boxes and bring sufficient tape to securely tape-up your bike once the security check is completed.  

    UNDER NO CIRCUMSTANCES WILL WHEELS, RIMS, FRAMES AND ANY OTHER EQUIPMENT NOT COMPLYING WITH THE IATA HAND LUGGAGE DIMENSIONS AND WEIGHT ALLOWANCES BE STOWED ON BOARD THE AIRCRAFT. NO EXCEPTIONS WILL BE ENTERTAINED.

    Sadly, we cannot guarantee your bike will be carried on the same flight as you. Also please note that it takes up to four (4) days for the bikes to be shipped from Cape Town back to the various destinations. Mango requests your patience in this regard. Do NOT travel long distances to collect your bike unless you have received confirmation that your bike has arrived. This will be done by way of SMS or a call to inform you that your bike is ready for collection.  Alternatively you are welcome to contact the relevant BidAir Warehouse or track your bike via the BidAir Cargo website, www.bidaircargo.com, by using the waybill number. For bikes arriving into Bloemfontein, the particular airport staff can be contacted.  

    Please ensure you have the proof of payment for transportation of your bike, a booking confirmation and your valid ID document/Driver’s License or Passport.  No bikes will be accepted unless proof of payment has been verified.

    Please note that bikes may not be collected at the destination collection point by family members, friends or colleagues. Bikes will only be released to travelling guests who possess their proof of payment, a valid identity document as well as the original air waybill.

    Kindly note that Mango accepts no liability for loss or damage to any bike, spares or equipment in part or whole, in accordance with our General Conditions of Carriage for Passengers and Baggage. 

    Mango suggests that guests purchase travel insurance to insure their bikes for travel. Mango Airlines normal terms and conditions apply.
BEFORE THE ARGUS

1)    DEPARTING FROM O R TAMBO, KING SHAKA INTERNATIONAL AIRPORT  – TO CAPE TOWN

Cyclists departing from any of the above mentioned stations can hand in their bike at the relevant BidAir Cargo Warehouse. Bikes will be accepted from Monday, 05th  until Saturday, the  10th of  March 2018 between the hours 06h00 to 17h00, and no deviation to this process will be permitted under any circumstances, regardless of whether you are participating in such events/challenges.

Directions and contact details for the BidAir Cargo Warehouses can be found via the links below:
•    Johannesburg BidAir Cargo Warehouse
•    Durban BidAir Cargo Warehouse

Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. 

BidAir Cargo will provide you with an air waybill which will be required to be presented at the point of collection in Cape Town.

If you require any further information on the process you can contact Mango on 086 100 1234 or BidAir Cargo via the contact details through the link above.

2)    DEPARTING FROM BLOEMFONTEIN AIRPORT OR LANSERIA INTERNATIONAL AIRPORT

Cyclists departing from Bloemfontein or Lanseria: Hand in your bike at the Mango Check-In Counter at the time of check-in.  
Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. 

If you require any further information on the process you can contact Mango on 086 100 1234.

3)    ARRIVING AT CAPE TOWN INTERNATIONAL AIRPORT 

All bikes will be delivered to the specially designated multi storey car park no. 1 (the 1st car park as you enter the airport). Bicycles will be available from the 5th of March 2018 at the multi-storey facility. Prior to the 5th of March, bikes can be collected at the Bidair Cargo Warehouse.

Guests travelling from Bloemfontein ONLY can collect their bike from the baggage carousel situated in the arrivals terminal, on their arrival from the baggage carousel situated in the arrivals terminal. You will be provided with a baggage claim tag (Limited Release Tag), upon arrival normal collection will follow in the arrivals hall where you would need to wait for your bike.

Please be patient when waiting for your bike – due to limited freight space available on our aircraft, it may take several days to receive it at Cape Town.  

PLEASE ALLOW UP TO FOUR (4) DAYS FOR THE DELIVERY OF YOUR BIKE TO CAPE TOWN.

Before the 5th of March the hours of collection in Cape Town at the BidAir Cargo Warehouse, will be between 08h00 to 19h30 from Monday to Saturday 

From the 5th of March the hours of collection at the Multi Storey car park, will be between 08h00 to 20h00 from Monday to Saturday.

Documents required for collection
    Valid Proof of identification (ID, Passport, Driver’s License)
    Air Waybill
    Baggage claim tag (Limited Release Tag) – Applicable for Guests travelling from Lanseria or Bloemfontein Airports
    Proof of Payment

No bikes will be released without the correct waybill/baggage claim tag (Limited Release Tag) being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. Please contact BidAir Cargo for confirmation of delivery/arrival of your bike before arranging to collect the bike from the collection point. 

You will receive a SMS or a phone call, from BidAir Cargo, to inform you that your bike is ready for collection, alternatively you will be able to track your bike via the BidAir Cargo website, www.bidaircargo.com, by using the waybill number. 

Mango accepts no responsibility for bikes not collected by Saturday, 10Th March at 18h00. Bikes not collected will be impounded but NOT returned to the originating airport. Cyclists will be responsible for all costs arising from storage, transportation and safekeeping of bikes not collected. 

AFTER THE ARGUS

4)     DEPARTING FROM CAPE TOWN INTERNATIONAL AIRPORT TO O R TAMBO, KING SHAKA INTERNATIONAL AIRPORT AND LANSERIA AIRPORT

Cyclists departing from Cape Town must hand their bikes in at the specially designated multi storey car park no.1 (the 1st car park as you enter the airport) from 12h00 to 22h00 on Sunday the 11th of March, from Monday the 12th until the 16th of March 2018 bikes can be handed in from 04h00 to 22h00.  

ONLY guests travelling to BLOEMFONTEIN will be allowed to check their bike’s in directly at the check in counter.

All other Mango passengers can make use of the same facility or pay for their bikes on www.flymango.com or by dialling the call centre prior to your departing flight.

Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. 

BidAir Cargo will provide you with an air waybill which will be required to be presented at the point of collection at your destination airport.

Whereas cyclists and bikes arrive in Cape Town over a period of a few days, experience has shown that most cyclists tend to return on the Sunday/Monday after the race. Due to the vast number of bikes transported, your bike will most probably arrive at your destination on a flight later than the one you are flying on.

Guests travelling on onward connections need to provide proof of travel arrangements thereafter every endeavour will be made to assist in prioritising the delivery of your bike for your onward journey. Mango cannot guarantee delivery prior to the four day waiting period.

PLEASE ALLOW UP TO FOUR (4) DAYS FOR THE DELIVERY OF YOUR BIKE TO THE FINAL POINT OF TRAVEL WITH MANGO AIRLINES.

Also please note that Mango will NOT deliver your bike to your address should the collection time not coincide with your arrival flight.

5)    ARRIVING AT O R TAMBO, KING SHAKA INTERNATIONAL AIRPORT AND LANSERIA AIRPORT

Cyclists must collect their bikes at the relevant BidAir Cargo Warehouse.  
Please be patient when waiting for the delivery of your bike - it may take a while to locate your bike from the storage area. 
Documents required for collection
    Valid Proof of identification (ID, Passport, Driver’s License)
    Air Waybill
    Proof of Payment
No bikes will be released without the correct waybill being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. Please contact BidAir Cargo for confirmation of delivery/arrival of your bike before arranging to collect the bike from the collection point.

Bikes can be collected from the relevant Bidair Cargo Warehouse between 08h00 - 19h00 from Monday, 12th of March to Friday, 16th of March 2018.

Bikes not collected by Friday, 16th of March at 19h00, will be impounded. Cyclists will be charged R500 per day for all costs arising from storage, transportation and safekeeping of bikes not collected in time.  

6)    ARRIVING AT BLOEMFONTEIN INTERNATIONAL AIRPORT:

Cyclists must collect their bikes at the Mango Baggage Office. Please be patient when waiting for the delivery of your bike - it may take a while to off load your bike. 

Documents required for collection
    Valid Proof of identification (ID, Passport, Driver’s License)
    Valid baggage identification tag

No bikes will be released without the correct Baggage identification tag being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. 

Bikes can be collected immediately after the arrival of your flight from the baggage carousel situated in the arrivals terminal.

Bikes not collected will be impounded. Cyclists will be charged R500 per day for all costs arising from storage, transportation and safekeeping of bikes not collected in time.  

6) DIRECTIONS TO ARGUS HANDLING AREAS
•    Johannesburg BidAir Cargo Warehouse
•    Durban BidAir Cargo Warehouse
•    Lanseria BidAir Cargo Warehouse 
•    Cape Town BidAir Cargo Warehouse

7)    CONTACT DETAILS

The following important telephone numbers are listed for your information: 

MANGO Call Centre General Queries – ALL Airports                     086 100 1234
MANGO Baggage Enquiries Lanseria International Airport             010 475 0149
MANGO Baggage Enquiries Bloemfontein International Airport      087 310 4019
MANGO Baggage Enquiries Cape Town International Airport         0861 727 522
MANGO Baggage Enquiries OR Tambo International Airport          079 876 3676
MANGO Baggage Enquiries King Shaka International Airport         032 436 6797


Durban Bidair Cargo                             +27 32 815 2316
Johannesburg Bidair Cargo                  +27 11 230 4600
Lanseria Bidair Cargo                           +27 11 659 1575
Cape Town Bidair Cargo                       +27 21 935 6100


Guests can also track their bikes directly by logging onto the Bidair website www.bidaircargo/tracking.com

CONTACT MANGO

South Africa

086 100 1234

International

JNB: +27 11 086 6100
CPT: +27 21 815 4100