Young Guests

These days Guests can discover the joys of flight from as young as seven days old. But this can be quite stressful for parents who have never travelled on an aircraft with their infant or child, and are not sure how the child will react to the journey. To ensure this process is as pain free as possible we have included information on flight procedures and requirements to make the experience of flying with your child or children as comfortable and pleasant as possible.

DEFINING THE YOUNG EXPLORER

A young explorer is any Guest below the age of 16 years.

On Mango an infant is considered to be a Guest older than seven (7) days who has not yet reached his/her second birthday. Infants younger than seven (7) days may not be carried on board Mango flights. Mango does request to see the infant’s birth certificate at check-in.

Children aged two (2) to 12 must be accompanied by an individual 16 years of age or older.

A young Guest is a child between the age of 12 and under 16 years of age. These Guests may travel alone, but they cannot stand in as an adult companion for another child older than two (2) years, but who has not yet reached the age of 12. They may not be seated in emergency rows/seats.

Is there a fee for my child?
There is a small fee for infants to travel with Mango Airlines, but this fee does not amount to a standard airfare. Mango charges the following amount for an infant—child under two (2) years of age—to travel on board our aircraft:

  • A fixed fare of R117.54 plus 14% vat effective 21 May 2012
  • And R16 Civil Aviation Aircraft Passenger Safety Charge per flight.

POLICIES AND FLIGHT PROCEDURES

Mango’s policies and flight procedures have been put in place to ensure the safety of you, your child and fellow Guests.

An infant is allowed to sit on an adult’s lap on board Mango aircraft provided that they are older than seven days and younger than 24 months. Infant twins must be accompanied by two adults. A maximum of two (2) infants per seat row are allowed, i.e., row of six (6) seats. Only one infant per Guest is allowed.

Guests with infants seated immediately behind a bulkhead must use the infant restraint belt. An infant may also travel in the arms or on the lap of an adult Guest.

Parents may bring on board an approved child safety seat, similar to that used in a car, but this seat will form part of your on-board baggage allowance.

If a child turns two years of age during their trip, a one-way booking must be made for the return flight as the child is no longer classified as an infant and must occupy a seat.

Contact our medical bookings division on 086 10 10 214 to request that Mango make their special infant restraints available to you. Alternatively, download the Medical Request Form, complete it and fax it to 086 522 2951.

ON-BOARD ENTERTAINMENT

Mango caters for the entertainment of your child on board our aircraft.

Parents who wish to occupy their child or children on any Mango flight can purchase an entertainment pack. This pack includes colouring-in books, crayons, sticker books and much more. It is relatively inexpensive and will ensure that you child is never bored.

UNACCOMPANIED MINORS

Mango is unable to cater for the carriage of any unaccompanied minors.

What is an unaccompanied minor?

It is a child older than two (2) years, but who has not yet reached the age of 12 years, travelling without the supervision of an adult (16 years or older). They must be accompanied by an adult Guest. A maximum of five (5) minors accompanying an adult Guest is allowed on board Mango flights.

For safety precautions, Guests with children seated on their laps, and minors and their assistants will not be seated in emergency exit rows on Mango flights. Because there are only eight oxygen masks per row, no more than one child seated on the lap of the adult will be seated in the same row.

CONTACT MANGO

South Africa

086 100 1234

International

JNB: +27 11 086 6100
CPT: +27 21 815 4100