Airports are generally filled with many people rushing to check in for their flight, and this can make locating our check-in counters seem quite difficult. When you’re running late or a little lost, finding your way through the crowds can be stressful. Always look out for our orange signposted Mango check-in counters which can be found in the Domestic Departures Terminal.
Mango Guests can check in via the check-in counters, Mango's mobi-app or our online check-in.
The check-in counters can be found in the Domestic Departure Terminal. The recommended check-in time is two (2) hours prior to departure. Check-in closes 40 minutes prior to departure. Guests who arrive after this time will need to make alternative travel arrangements.
The Self-Service check-in counters open 12 hours before departure and close 40 minutes before the scheduled time of departure. Guests can also check in for their flights using online or mobi check-in which opens 24 hours before departure and closes two (2) hours before the scheduled time of departure.
To determine whether your Mango flight is on time or any other information regarding your trip, please follow these instructions:
When travelling from Lanseria Airport please note:
Everybody wants to get away
Please take into consideration that there may be a long queue waiting at the check-in counter. Although Mango staff endeavour to move the queue quickly, we cannot be held responsible for Guests who are late and miss their flight.
Proof of Identification
At check-in it is required that all Guests provide proof of identification in order to receive their boarding pass. Guests may use a valid passport, valid South African ID book or valid South African drivers license as proof of identification. Guests who booked and paid for their flights using a credit card will need to present this card at check-in. If the Guest paid for a group or family using the credit card, only the paying Guest need present the card. In the case of children a birth certificate is considered as valid identification.
The adventure has begun and soon you will be in the air on the way to your destination, but you’re not quite in the terminals yet.
After a Mango Guest has been issued with their physical boarding pass he/she will be required to pass through a security check point. The Guest will be asked to follow the below procedure.
Guests can be happy in the knowledge that the X-ray machine will not damage any electronic equipment.
Please note: It is against the law to take any dangerous items on board an aircraft. The following items will be confiscated if found to be in a Guest’s possession: