Submitting a claim can be a dreaded process, but it is necessary. To make your claim submission as easy as possible, Mango requests that the following documents accompany any claim submitted by a Guest for the insurance company:
In addition to the above requested documents, Mango Guests need to make note of which type of loss has occurred. Please see the below sections to ascertain which claim applies to you and what additional documents need to be submitted along with the claim.
Should you wish to submit a claim please download the Mango Travel Insurance Claim Form.
When Guests need to cancel or postpone their trip due to health or personal reasons.
If a Guest cancels or postpones their trip due to health or personal reasons, the following documents should be submitted along with the claim:
When things go missing unexpectedly.
In the event that a Guest’s baggage or personal effects are lost, the following documents should be submitted along with the claim:
When a Guest's baggage is still in transit!
In the event that a Guest’s baggage is delayed, the following documents should be submitted along with the claim:
It is at the airline’s discretion as to whether a purchase is considered essential, and will be reimbursed.
When Guests have to spend more time than planned at the airport.
In the event of a Mango flight delay a Guest must submit a letter from Mango detailing the reason for the delay to substantiate their claim.
Please note that a flight delay must be four hours or more to constitute a claim.
Chartis provides competitively priced travel insurance plans, which are specially designed to protect Mango Guests against unforeseen circumstances.