In order for us to organise your special service request please ensure that your booking is confirmed 48 hours prior to Departure.
A Medically Compromised guest is a person who is physically or mentally compromised due to illness, injury, congenital malfunction or other temporary or permanent incapacity or disability, who cannot assist himself or herself and is not likely to require medical care, but needs to be accompanied by a person to provide comfort during the flight and to assist in any emergency flight procedure.
Disabled Guests include those who have permanent but stable disabilities, ie paralysis of all or part of the body, mentally challenged, multiple sclerosis, deafness and blindness. These guests do not require a medical clearance from a doctor to travel, but must still submit the Medical Form to indicate their condition/disability when making a booking to travel on Mango.
These disabilities include, but are not limited to:
• Guests requiring a wheelchair
• Blind/vision impaired guests
• Deaf/hearing Impaired Guests
• Elderly guests
• Diabetic guests (no complications)
• Pregnant guests
• Young Guests
• Disabled by polio
• Oversized Guests
Disabled guests may never be seated in emergency rows. These guests must report to the check-in counters at least ninety (90) minutes prior to departure as Mango prefers to board these guests first
Guests Requiring Wheelchairs:
Wheelchair Classification (Guests to indicate when booking) Wheelchair across ramp/runway only - (WCHR)
The guest can ascend or descend the steps and can make own way to/from the cabin seat but require a wheelchair to/from the aircraft across the tarmac. Wheelchair to top of aircraft steps - (WCHS)
The guest cannot ascend or descend the steps but is able to make his/her own way to/from the cabin seat. The guest must be assisted up/down the stairs. Wheelchair to cabin seat -(WCHC )
The guest is completely immobile and needs to be wheeled/carried up and down the aircraft steps and to and from the cabin seat. Such guests must be accompanied by an able-bodied person at all times, who must be seated next to the WCHC guest. WCHC guests and their assistants may NOT be seated at emergency rows on Mango flights.
When a guest only requires the wheelchair to assist in the airport or embarking or disembarking, then no medical clearance is required, but MUST indicate their request for a wheelchair when making a booking on Medical form to travel on Mango. Guests must report to the check-in counter at least ninety (90) minutes prior to departure. Mango reserves the right to refuse wheelchair services if not requested during the booking process.
For safety reasons, Mango has limited the total number of WCHR, WCHS or WCHC or any combination of these on any one flight, to a maximum of 3 (three).
Wheelchairs or other battery-powered mobility aids with spillable batteries may only be checked in as checked baggage provided that the battery is removed. The removed battery must be forwarded to the Mango Baggage Assistance office for disposal. Guests may opt to forward ‘spillable’ batteries with another carrier, as Mango does not handle dangerous goods.
Please Note: Batteries can be considered as non-spillable provided that they are capable of withstanding the vibration and pressure differential tests as prescribed in Packing Instruction 806 (Dangerous Goods Manual), without leakage of battery fluid.
Blind/Vision Impaired Guests:
Blind/vision impaired guests need no medical clearance to travel on Mango flights but must indicate their disability when making their booking on Medical from. Blind/vision impaired guests not travelling with the assistance of a guide dog must be accompanied by an able-bodied person.
When a blind/vision impaired guest is travelling with a guide dog, the booking must be endorsed accordingly. Guide dogs travel free of charge. On Mango flights, guide dogs may be carried in the cabin of the aircraft. Mango reserves the right to request proof that the guest is dependant upon the dog.
Deaf/Hearing Impaired Guests:
Deaf/Hearing impaired guests do not require medical clearance to travel but must indicate their disability when making their booking on Medical form and must be accompanied by an able-bodied assistant. These guests may not be seated at emergency exits on Mango flights.
Elderly guests are not considered medical cases if they can walk and attend to their own needs.
Elderly Guests not in good physical health and/or older than 72 years may not be seated at emergency rows on Mango flights.
The diabetic guest, who has no complications, will not require medical clearance. Should the guest suffer from complications then full medical details as per the standard airline medical form will have to be completed by the guest's doctor and forwarded to Mango for clearance at least 48hrs prior to the planned flight.
No special meals are available for diabetic guests and own arrangements must be made if required. Guests must carry the medication in the cabin baggage as the insulin will freeze if placed in the checked baggage and loaded in the hold of the aircraft. Mango imposes no restrictions on the seating of diabetic guests.
Pregnant guests travelling on Mango do not require the standard airline medical form providing they are less than 35 weeks pregnant, and they do not have any complications.
Mango does not accept guests more than 35 weeks pregnant.
Pregnant guests may not be seated at emergency rows/seats on Mango flights.
Mentally Disabled Guests:
A mentally disabled person shall not be carried in the airplane unless:
Accompanied by an able-bodied assistant; and
A medical certificate has been issued by a medical practitioner certifying such mentally disabled person's suitability for carriage by air, and confirming that there is no risk of violence from such person.
Full medical details as per the standard airline medical form will have to be completed by the guest's doctor and forwarded to Mango for clearance at least 48hrs prior to the planned flight.
These guests and their assistants may not be seated in emergency rows/seats on Mango flights.
A young person is a child between the age of 12 and under 16 years of age. These guests may travel alone, without anyone 16 years and older as company. Even though a 12-year old child is considered to be an adult, they may not accompany another child older than 2 years but who has not reached the age of 12 years.
Young guests may not be seated in emergency rows/seats on Mango flights.
Infant means a guest older than 7 days who has not reached his/her second birthday.
Special infant restraints are available on all Mango aircraft upon request. Infants may travel in the arms or on the lap of an adult passenger.
Please note: Infants younger than 7 days may not be carried on Mango flights. A maximum of 2 (two) infants per seat row are allowed (ie row of 6 seats). Only one infant per passenger is allowed.
Parents with infants may not be seated in emergency rows/seats on Mango flights. Refer to Mango Terms and Conditions for fares applicable to infants.
Paraplegic guests who cannot see to their own needs must always be accompanied by an able-bodied assistant, who must be seated next to the paraplegic guest at all times.
Paraplegic guests must be seated (in order of priority) in Rows 1 E, F, B or A on Mango flights, but assistants may be seated at Rows 1 C &D.
Paraplegic guests and their assistants may not be seated at emergency rows on Mango flights.
Quadriplegic guests must always be accompanied by an able-bodied assistant, who must be seated next to the quadriplegic guest at all times.
Quadriplegic guests must be seated (in order of priority) in Rows 1 E, F, B or A on Mango flights, but assistants may be seated at Rows 1 C &D.
Quadriplegic guests and their assistants may not be seated at emergency rows on Mango flights.
Guests Disabled By Polio:
These guests do not require a medical clearance from a doctor to travel, but must still submit the Medical Form to indicate their condition/disability when making a booking to travel on Mango at least 48hrs prior to the planned flight.
Guests severely disabled by polio must travel with the assistance of able-bodied assistant. Guests disabled by polio and/or their assistants may not be seated at emergency rows/seats on Mango flights.
An able-bodied assistant is any person older than 16 years, not classified as a medically compromised passenger, and need not be a qualified cabin crew member. These assistants must be able to fully provide for the needs of the guest they are assisting at all times.
Please Note: Mango does not provide assistants or related services.
An Oversized Guest is a person who will not comfortably fit in the standard Mango passenger seat width of 45 centimetres. Such guests may need to occupy an additional seat, in which case such seat will be charged for at normal rates.
Extension seat belts are available upon request on the aircraft to ensure the safety of these guests. Due to safety reasons, these guests may not be seated in emergency rows/seats on Mango flights.
Medical Guests are those guests requiring clearance to travel as evidenced by recent illness, hospitalisation, injury, surgery or instability or when special services are required such as oxygen or special medical equipment.
These medical conditions include, but are not limited to:
• Hypertension (high blood pressure)
• Guests requiring oxygen
• Brain, spinal and nervous system related ailments
• Serious heart ailments
• Lung and airway disease
• Huntington’s Korea (No muscle control)
• Internal organ ailment eg. cancer/ulcers
• All recent fractures (± 3 weeks)
• Orthopaedic and Skeletal Defects
• Diabetics with complications
• Mentally disabled guests
• Diabetic guests (medical complications)
These guests must submit the medical form COMPLETED BY THEIR PHYSICIAN and obtain confirmation from Mango prior to confirmation of travel.
Medical guests may never be seated in emergency rows on Mango flights. These guests must report to the check-in counters at least ninety (90) minutes prior to departure as Mango prefers to board these guests first.
Oxygen on board Mango aircraft is for emergency use only! Guests may use their own aviation-approved oxygen generators/concentrators (not cylinders) with prior written approval from Mango Technical Department at email@example.com, but Mango offers no assistance with obtaining or renting oxygen systems to guests. Under no circumstances are guests allowed to use their own or any other oxygen cylinders on board!
An unaccompanied minor is a child older than 2 years but who has not reached the age of 12 years, not travelling with an adult (16 years or older).
Mango does not cater for the carriage of any unaccompanied minors. Care must be taken that a guest younger than 12 must be accompanied by a guest/assistant of at least 16 years old. A maximum of 5 minors per assistant is allowed on Mango flights.
Minors and assistants may not be seated at emergency rows/seats on Mango flights.
The following seat rows and seats are identified as Emergency Seats/Rows on all Mango flights: