Mango’s most frequently asked questions

January 14, 2019

How much should my suitcases weigh? Can kids under 12 travel on their own? Do you need your passport to check in?

We often get asked these and more questions on our social media profiles and through our Guest Care centre.

Unsure about something? Here are our most frequently asked questions and their answers.

What are Mango’s baggage limit?

Hand luggage regulations restrict economy class cabin carry-ons to a single piece with a maximum weight of 7kg and within specified dimensions (36cm x 23cm x 56cm), along with either a handbag or slimline laptop bag. Regulations require that all hand luggage exceeding the specifications will have to be checked in.

Checking in more than one bag? No problem. Mango is the only low-cost carrier that allows 20kg of check-in luggage per traveller without penalties on the number of bags that make up the total weight.

Can kids fly on their own?

Teenagers may travel unaccompanied from the age of 12. If accompanying another minor, the oldest must be 16 years old or older. Children between the ages of two to 11 years and infants must be accompanied by an individual 16 years or older.

Do I need a passport to check in?

To check in, you’ll need positive identification (state-issued documentation). This can be an identification card or book, a driver’s licence, passport or birth certificate.

If you’re flying internationally (from South Africa to Zanzibar or vice versa), you will need a valid passport.

My plans have changed. Can I cancel my flight?

Mango does not allow cancellations, but you are welcome to change the date of your booking or the name of the booking. You can update your booking here.

I’d like to work for Mango. Where do I go?

We’d love to have you on board! Please send your full CV with an accompanying cover letter to hrrecruitment@flymango.com. If you are applying for a cabin crew positions, please also attach your cabin crew licence in the email.

If you are dreaming of joining the cabin crew but are not licensed, you’ll first need to reach out to a training academy before we can take you on board.

Do kids fly for free?

Children under the age of two travel on your lap and thus do not require their own seat. You do not need to book a seat for infants, but please let us know beforehand as you’ll need to register the child and pay a small fee. You can do this online.

My baggage was damaged. What happens now?

We’re so sorry that this happened. We work tirelessly with our third-party baggage handling providers, airports, police and other role-players to stamp out crime and rough handling, and keep Guests’ belongings safe.

Please contact the baggage office where you landed within 24 hours of landing for assistance:

  • Bloemfontein: 087 310 4019

Does Mango fly to East London?

At the moment we do not have plans to fly to East London. However, we have increased frequency between OR Tambo Airport in Johannesburg and Port Elizabeth.

Our current destinations include Bloemfontein, Cape Town, Durban, Johannesburg (OR Tambo International Airport and Lanseria), Port Elizabeth, George and Zanzibar.

Why wasn’t my plane orange?

The plan you are referring to was leased, and therefore not owned by Mango. When capacity requires it, we do this at times to make sure you reach your destination.

Anything else?

If you are unsure about something regarding the booking process or your flight, please get in touch with us and we’ll get back to you. Please send us a message on Facebook or Twitter, or contact us on guestcare@flymango.com or 086 100 1234.

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