Mango Airlines End-to-End Journey Reassurances

Published Wednesday, May 20, 2020

Mango is committed to ensuring seamless travel when taking to the skies again, while also supporting the health and safety of passengers through the introduction of End-to-End protocol reassurances. As guided by updated industry standards and enhancing preventive measures, we are elevating the steps we're taking to keep you safe during your travel with us, because we believe in putting your safety first.

 

Check-in


Airport arrival screening for entry, Social Distancing, Health questionnaires and the disinfection of frequently touched areas such as check-in counters and kiosks, are just some of the measures implemented for your safety.

 

 

  • As a preventative measure, entrance screening will be conducted prior to entry to airport terminals. This initiative, as taken on by Airport Authorities, will assisting in assuring that the airport environment remains a relatively well assessed ‘safe zone’.
  • Floor markers will be evident as a reminder of social distancing protocols to follow.
  • For your safety, touch points will be regularly wiped down, including check-in counters.
  • All guests and staff of the airline are reminded to wear protective face coverings.
  • Sanitizer will be provided to staff with protocols communicated on when and how to use such PPE between passenger engagements.
  • We'll ask you a few health questions before you board to make sure you're safe to fly.

 

Boarding


Working with Airport Authorities and our Mango Teams; we’ll assure the ongoing cleaning of our gate areas, the further visual screening of passengers for symptom screening, and wipe down and disinfection of all touch points.

 

 

  • For your safety, we're asking all customers to wear protective face coverings.
  • All of our gate counters are cleaned regularly for your convenience.
  • Social distancing protocols will be implemented at the gate and during boarding processes.
  • Passengers will additionally have their hands sanitized at boarding.

 

On Board


We will disinfect and clean our aircraft in the mornings, throughout the day and again at night - and have removed items such as the magazine and catering, to reduce risks associated. Crew on board are trained in the handling of a suspect case of communicable disease on-board and we work closely with Health Authorities to ensure respective protocols are observed.

 

  • For your safety, aircraft are disinfected morning and mid-day with a surface protectant that lasts for up to 8 hours.
  • We additionally clean aircraft between flights and at the end of the day through an external service provider following international best practices.
  • You can fly confidently, knowing our HEPA filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air.
  • We've removed magazines, catering and headrest covers in a bid to reduce touch point disposables on-board.
  • From flight resumption and until further notice – we will strategically space passengers out on flights wherever possible and appropriate to provide an additional level of comfort in the cabin.

 

Frequently asked questions


Mango Airlines rigorously follows the relevant guidance of all health authorities and follows best demonstrated practices in the prevention and handling of communicable diseases in the air travel industry.

 

Here are the answers to your questions:

  • Are pre-flight customer screening checks mandatory for all passengers?

Yes. We will be working with Airport Authorities to ensure that passengers are screened before airport entry and prior to departure.

 

  • How does Mango Airlines support additional space for distancing?

While not mandated by international authorities, we expect that passenger loads will allow for additional spacing requirements to be afforded on flights when we initially return to service. As such, we will ensure to space out passengers appropriately, keeping in mind family dynamics who wish to remain seated together.

 

  • Does Mango Airlines require passengers to wear face coverings while on-board?

Yes. This is for our Safety, and yours, and our Cabin Crew will be wearing masks too. In the event of an emergency however – passengers are reminded that the oxygen mask requirement – takes preference.

 

  • What kind of safety items does Mango Airlines provide its customers on-board?

Our aircraft are cleaned and disinfected throughout the day, and passengers will be sanitized prior to aircraft entry. In addition, we have removed the paperback version of our magazine, to be made available to passengers in an online format, and we’ve temporarily removed catering on board to be able to further reduce touch point concerns.

 

  • What are Mango Airlines’ grooming procedures to eliminate the virus which causes COVID-19?

Our crew are screened when arriving for duty, and are required to follow strict protocols at the office in terms of cleanliness and sanitizing before and after duty. Crew are also required to engage with passengers, with their masks on, and in the event they remove it for any reason – are required to maintain social distancing as best possible and sanitize again, accordingly.

 

  • Can I be infected by the air in the aircraft if an infected passenger is on-board?

IATA has advised that air travel is still one of the safest ways to travel, in this regard - the following mitigations in relation exist:

•    Passengers are forward facing

•    Seats provide a barrier for transmission

•    High airflow rates on aircraft are not conducive to droplet spread

•    Airflow direction in the cabin further reduces the potential for transmission

•    HEPA filters are fitted to aircraft further filtering out contaminants. (These filters extract particles as small as 0.01 micrometres, ensuring that the air in the cabin complies with current quality standards. Coronaviruses, which range from 0.08 to 0.16 micrometres in size, are filtered by HEPA filters. All air in cabin filtered on average every 180 seconds.)

 

  • What does Mango Airlines do if a passenger is identified as having travelled with COVID-19 post flight?

While Mango Airlines has taken steps to ensure this does not happen, where concerns of such nature are raised – we will work directly with Port Health Authorities and their directives issued.

 

  • How does Mango Airlines ensure its employees are healthy and safe?

In line with Occupational Health and Safety requirements – all employees are screened at entry to the workplace and where any concerns are raised – we will ensure to act accordingly as per in-house procedures set.

 

Other service offerings as part of our Mango Airlines End-to-End Safety Reassurances Program include;

  • For customers who have already purchased tickets and are looking to change their travel, Mango Airlines has revised its booking policies so there is no change or cancellation fee for existing bookings up to and including 10 June 2020.
  • Additionally, for customers whose flights have been cancelled due to the impacts of COVID-19, they can retain the unused amount of their ticket for up to 24 months as a Mango Airlines flight voucher.

 

For more information on Mango Airlines' pandemic response including information about its policies and schedule, please see https://www.flymango.com/news-room

 

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