Update on COVID19

Published Monday, March 16, 2020

In light of President Cyril Ramaphosa’s address on Sunday night, the serious nature of the COVID-19 outbreak is set to inflict unquestionable damage to many industries. Few more negatively affected than the airline industry. Despite this, at Mango Airlines, we strive to put our Guests at the centre of our operation. This includes accommodating their uncertainty and apprehension.

 

Guests who have bookings or intend booking with Mango for travel until 30 April 2020 will now be able to change their flight dates. Mango will waive the change fees applicable when making this date change. Please note that these changes can only be made via our Call Centre at 086 100 1234.

 

For Guests who are unable or unwilling to make use of our once-off booking change offering, we will be issuing vouchers equal to the value of the fare and all applicable taxes, which will be valid for a period of 24 months from the date of issue. The voucher will take up to 7 working days to be issued. For all bookings that Guests wish to convert to vouchers, we encourage them to email the following information to vouchers@flymango.com:

  • The booking reference number
  • Guest/s full name
  • Date of birth
  • Contact number
  • Email address

 

At Mango, we understand the key role that airlines need to play in preventing the spread of viral outbreaks like Covid-19. As stewards of travel, we take this responsibility extremely seriously and always strive to ensure that our passengers can travel unhindered and stress free.

Please see date change terms and conditions

Please see voucher terms and conditions

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